We have solved more than 90% of the problems caused by incorrectly connected stage jets or batteries.
Here are the steps to follow to check the stage jet connections.
For the 2 and 4 station kits:
BATTERY:
Put in new 9V batteries and check the direction of the battery.
It is possible that the stainless steel tips for the contact with the battery are too far back, you can straighten them with your finger in order to establish good contact with the battery.
REMOTE CONTROL TEST:
Test that the remote controls are well programmed to the stations.
Take the remote control with a button, press the red button, the LED with the SUN pictogram must blink, you must press the red button relatively hard.
For the kit of 4 stations, you can do the same for the remote control with the buttons A, B, C and D.
STAGE JET:
Insert the stage jet in the station, respect the direction of the jet and connect the two cables to the station. These 2 cables must not touch each other, otherwise it creates a short circuit and the jet will not be triggered.
When the cable is well connected, the LED with the ECLAIR pictogram must light up, if it is not the case, it means that the stage jet is badly connected.
If a problem persists after all these tests, please make a short video where we have to see:
> The lit stations
> The connection of the stage jets and the stage jet in the right direction
> Press the remote control to trigger the stage jet
For the 8 and 12 station kits:
BATTERY:
Put in new LR06 batteries and check the direction of the battery.
REMOTE CONTROL TEST:
Test that the remote controls are correctly programmed to the stations.
Take the remote control with one button, press the red button, the Power & Test LED must blink, you must press the red button relatively hard.
You must do the same for the remote control with the buttons A, B, C and D (for the 8 stations) or the large remote control (for the 12 stations).
SCENE JET:
Insert the scene jet in the station, respect the direction of the jet and connect the two cables to the station. These 2 cables must not touch each other, otherwise it creates a short circuit and the jet will not be triggered.
When the cable is well connected, the LED " TEST " must go out, if it is not the case, it means that the stage jet is badly connected.
If your stage jet does not work, you can make a complaint directly on our website in the contact section (top right of the website if you are on a computer).
Once on it, you briefly explain the problem by adding a video to support it, thank you for making a small video where we must see:
> The stations lit
> The connection of the stage jets and the stage jet in the right direction
> Press on the remote control to trigger the stage jet
We remain at your disposal.